Use the 48-hour free trial to make sure Pulsely fits before paying. We'll refund you within 14 days of your first payment if you're unhappy. After that we don't refund mid-month — but you can cancel any time and the plugin keeps working until the period ends.
1. The 48-hour free trial comes first
Every Pulsely installation gets a 48-hour free trial automatically when the plugin is activated. No card required. Use this to verify Pulsely works on your hosting, with your theme, and that the data you see is what you expected.
If Pulsely isn't right for your site, you simply don't subscribe. Nothing has been charged.
2. 14-day refund window
If you subscribe after the trial and decide within 14 days of your first payment that Pulsely isn't for you, we'll refund that first payment in full. No interrogation, no "five reasons why" form.
To request a refund, email hello@pulsely.me.uk from the email associated with your subscription. Include your order ID (in your Paddle receipt). We aim to respond within 2 business days. Refunds are processed by Paddle and typically arrive in your account within 5–10 business days depending on your bank.
3. After 14 days: cancel any time, no mid-cycle refund
After your 14-day window closes, individual monthly charges are non-refundable. But:
- You can cancel any time through the link in any billing email (or by emailing us).
- Your subscription will not renew at the next cycle.
- Pulsely keeps working until the end of the current billing period.
- Your data stays in your WordPress database — we never delete it.
4. Exceptions where we always refund
Outside the 14-day window we will still issue a refund (usually for the most recent payment) in these cases:
- Duplicate or accidental charges — full refund.
- Subscription continued after a clear cancel request was sent and acknowledged — full refund of the disputed period.
- Software defect that prevents Pulsely from working as advertised, where we cannot fix it within a reasonable time after you report it — refund prorated to the affected period.
- Statutory cooling-off rights in your jurisdiction — for example, the UK Consumer Contracts Regulations 2013 give consumers (not businesses) a 14-day cancellation right for digital services, which we honour.
5. What we don't refund
We don't issue refunds for:
- Charges older than 14 days (except in the cases listed above).
- Subscriptions that were used and then cancelled mid-period.
- Compatibility issues with custom themes or plugins where Pulsely was working when it was sold and the conflict only arose after you installed something else.
- Account suspension or termination caused by your breach of the Terms of Service.
6. Chargebacks
If you have a billing concern, please email us first. Filing a chargeback before contacting us means your account will be suspended pending resolution and we may decline to issue further service. We'd much rather just talk to you and sort it out — refunds are cheaper for everyone than chargeback fees.
7. How payments are processed
All payments and refunds are processed by our merchant of record, Paddle.com. The refund mechanism, currency conversion, and timing are handled by Paddle. We instruct the refund; Paddle delivers it.
8. Contact
Refund requests, billing questions, or anything in this policy that's unclear: hello@pulsely.me.uk. We try to be reasonable.